ممارسات البريد

1. Purpose of this page

This page explains how Smaguide Email collects consent, sends mail through Amazon SES, and handles bounces, complaints, and unsubscribe requests. It is intended for transparency and for Amazon SES production-access review.

2. Mail type

We send business email campaigns and related communications to opted-in contacts (marketing and/or transactional messages authorized by the account owner). We do not send unsolicited bulk email.

3. How recipient lists are built

• Public signup form: https://samguidemamger.site/subscribe.php
• Recipient signs up (or is imported) → receives a welcome marketing email → clicks any link except unsubscribe → only then status becomes confirmed/sendable.
• Imports require a written attestation; imported contacts stay pending.
• The welcome email is never sent automatically after import. An admin must review list source, then click “Send welcome email”.
• Purchased, rented, scraped, or harvested lists are prohibited.
• Each contact record stores consent source, consent time, confirmation time, signup IP, and form URL.

4. Sender identity & authentication

• Messages are sent from verified Amazon SES identities (for example promo@marketing.smaguide.ai, sales@offers.smaguide.ai, marketing@outreach.smaguide.ai), with replies directed to support@smaguide.ai.
• Domain authentication (SPF, DKIM, and where applicable DMARC) is configured on sending domains.
• Every message identifies the sender and includes an unsubscribe path.

5. Unsubscribe process

• Each outbound email includes an unsubscribe link.
• Recipients can also unsubscribe here: https://samguidemamger.site/unsubscribe.php
• Unsubscribe requests are processed immediately: the address is marked unsubscribed and added to the suppression list.

6. Bounce & complaint handling

• Amazon SES delivery events (delivery, bounce, complaint, etc.) are received through an SNS/webhook pipeline.
• Hard bounces and complaints result in suppression so the address is not emailed again.
• Administrators can review suppressed addresses in the platform suppression list.
• We monitor bounce and complaint rates to protect sender reputation.

7. Frequency & content quality

• Daily sending limit is enforced in software (default 200/day; raised gradually after healthy performance).
• If hard-bounce rate ≥ 3% (configurable, default before the SES ~5% risk zone) or complaint rate ≥ 0.08%, sending is auto-paused and remaining campaign messages are not sent until an admin resumes.
• Content is created by the account owner; misleading or abusive content is not allowed under our Terms.

8. Related policies

• Privacy Policy
• Terms of Service
• Anti-Spam Policy
• AWS Acceptable Use Policy

9. Contact for abuse / privacy

Email: support@smaguide.ai
Website: https://samguidemamger.site